Shipping Policy

Last updated: March 20, 2026

 

Thank you for shopping with Platinum Anatomy. This policy outlines our shipping practices for our 3D-printed anatomical mannequins.

 

1. Packaging

Every Platinum Anatomy mannequin ships in a custom-designed protective box engineered specifically for the shape and fragility of our products, ensuring safe arrival regardless of destination.

 

2. Processing Time

All products are made to order. Please allow 5–14 business days for production before shipment. You will receive an email with tracking information once your order is dispatched.

 

3. Shipping Destinations

We ship worldwide, with the exception of Russia and Belarus.

 

4. Shipping Carriers

We ship via the following trusted international carriers, selected based on destination and package requirements:

•       Nova Poshta Global — fast international courier service

•       Ukrposhta — Ukrainian national postal service for worldwide delivery

•       DHL — premium express international courier

The carrier for your order will be confirmed in your shipping notification email.

 

5. Estimated Delivery Times

Once shipped, estimated delivery times are:

•       Europe: 7–14 business days

•       USA & Canada: 10–20 business days

•       Australia & New Zealand: 14–25 business days

•       Rest of the World: 14–30 business days

These are estimates only and may vary due to customs processing, local postal services, or unforeseen delays.

 

6. Shipping Costs

Shipping costs are calculated at checkout based on your delivery address, package weight, and selected carrier.

 

7. Tracking

Once shipped, you will receive an email with your tracking number to monitor delivery through the carrier's website.

 

8. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or handling fees in the destination country. These are the customer's responsibility and are not included in our prices.

Note: EU customers: orders above EUR 150 may be subject to import VAT and customs duties upon entry into the EU.

 

9. Lost or Stolen Packages

We are not responsible for packages lost or stolen after delivery confirmation. Please contact your local carrier first, then reach out to us if needed.

 

10. Damaged in Transit

If your order arrives damaged despite our custom protective packaging, please see our Refund Policy and contact us within 7 days of delivery with photos of the damage and the box.

 

11. Contact

Platinum Anatomy | FOP Herasymenko Valeriia Oleksandrivna

Ukraine, 65069, Odessa region, city of Odessa, Rozdolna street, building 2a

Email: support@platinumanatomy.com